Support
Get help
Email us at account@globalmagicko.com. We reply within 2 business days.
To help us solve things quickly, please include:
- The email address you sign in with
- Your device and app version
- What you were doing and what happened (screenshots are welcome)
Common questions
The AI says I've reached today's limit. Each account can run up to 30 AI generations per day (fit analysis, posts and win-back emails combined). The limit resets over a rolling 24 hours.
The AI couldn't produce a result. This happens occasionally. Wait a moment and try again; if it keeps failing, email us with the time it happened.
How do I delete my account? In the app go to Settings → Delete account. This erases your shop, clients, fittings, orders, appointments, sent emails, posts, AI outputs and your sign-in account immediately and permanently.
An email to a client shows "Failed". Check the client's email address on their file and send again. If it still fails, email us with the client's address and the time you sent it.
Where is my data stored and who can see it? See our Privacy Policy.